There are two ways of sending email from a stage change
how to create a workflow:
email templates mean that: Sendit Template <Refrance of template>
JSON: {
"code": "gateway|ticket",
"name": "Tickets",
"notifications": { //Default Stage level email templates
assigned: null
statusChanged: null
updated: null
},
"states": [
{
"code": "new",
"name": "New",
"action": "New",
"assignee": "membership:ticket-support",
"isFirst": true,
"next": [
"in-progress"
],
"isCancelled": false,
"isFinal": false,
"permissions": [],
"notifications": { //Default Stage level email templates
assigned: null
statusChanged: null
updated: null
}
},
{
"code": "in-progress",
"name": "Started",
"action": "Start",
"assignee": "membership:ticket-support",
"isFirst": false,
"next": [
"resolved"
],
"isCancelled": false,
"isFinal": false,
"permissions": [],
"notifications": { //Default Stage level email templates
assigned: null
statusChanged: null
updated: null
}
}
]
}
Default level
Stage level
Default level
Stage level